FAQ

FAQ – Frequently Asked Questions

1. What is Yalla Morocco?
Yalla Morocco is the official store for Moroccan supporters, offering high-quality apparel and accessories that celebrate Moroccan pride, culture, and love for sports.

2. How can I place an order?
Simply browse our products, select the items you want, add them to your cart, and proceed to checkout. You can choose your preferred payment method during checkout.

3. What payment methods do you accept?
We accept:

- Cash on Delivery (COD) – pay when you receive your order.
- Bank Transfer – transfer the payment to our bank account.
- PayPal – pay securely through your PayPal account.

4. Do you offer international shipping?
Currently, we focus on shipping within Morocco. We may offer international shipping in the future—stay tuned for updates.

5. How long does delivery take?

Amana Express: 3–7 days to main areas.
Shipping Manager: 1–3 days depending on the city.

6. Can I return or exchange a product?
Yes! Returns and exchanges are guaranteed for all products under our policy:

Returns within 3 days, exchanges within 7 days.
Items must be in original condition and packaging.
Contact us via Contact Us page or phone to request a return or exchange.

7. What if I receive a defective or wrong product?
If your product is defective, damaged, or does not match the description, please send a photo along with your city, address, and order number. We will replace it or issue a full refund if necessary.

8. Is my personal information safe?
Absolutely! We follow strict privacy and security policies. Your data is used only to process orders, provide services, and improve your experience. Read our Privacy Policy for more details.

9. Can I cancel my order?
Yes, you can cancel an order before it is shipped. Please contact us immediately via phone or email to request cancellation.

10. How can I contact Yalla Morocco?
You can reach us via:

Email: contact.yallamoroco@gmail.com
Phone:
Contact Form: